Join in the fun and become one of our Very Important Families!
Got a question? Have a look below to see if it's already been answered. If it hasn't, send it through and we'll try to get back to you here within a week.
If you are looking for help on a specific order, please click here.
Some items, particularly the night garden toys seem to cost more from Woolworths.co.uk than they do in high street stores. Why hasn't Woolworths' move online lowered prices?
We try to keep all our prices competitive. Generally our prices match or beat competitors. For example our In the Night Garden Chair is the same price as at Argos.
Will you be offering food products in the future? And do you plan to return to the high street?
No. We won't be selling food or returning to the high street. Our plan is to run the business online. However, we do hope to offer you the products Woolworths is famous for.
Why arent you doing short sleeve shirts (school wear) in blue?
What is the piece of music in the Woolworths.co.uk cinema ads?
What are the contact details of your electrical buyer?
Please call our switchboard (0844 292 1000) and ask for the Electrical Buying Team.
Do you plan to open the old buildings which are still standing empty as a distribution place with all the goods ordered by customers on line, not unlike the set up at Argos?
It's a great idea but we have no plans to do this at this current moment.
We try to keep all our prices competitive. Generally our prices match or beat competitors. For example our In the Night Garden Chair is the same price as at Argos.
No. We won't be selling food or returning to the high street. Our plan is to run the business online. However, we do hope to offer you the products Woolworths is famous for.
Please call our switchboard (0844 292 1000) and ask for the Electrical Buying Team.
It's a great idea but we have no plans to do this at this current moment.
Will you be bringing back chad valley board games?
I'm afraid it's too early to say whether we will be stocking these.
Can we use Kingfisher Gift vouchers on Woolworths.co.uk?
I'm afraid we are not able to accept Kingfisher Gift vouchers.
I'm afraid it's too early to say whether we will be stocking these.
I'm afraid we are not able to accept Kingfisher Gift vouchers.
Are you bringing the Ladybird clothing range back?
Yes. We are planning to bring the Ladybird range back to you in the summer when we launch our Woolworths.co.uk site.
Will you be bringing back chad valley board games?
I'm afraid it's too early to say whether we will be stocking these.
Will you bring back the Woolworths 'Worth it' range?
At this stage, we have no plans to bring back the Worth It range. However, we do plan to bring a big variety of great value family products.
Will Woolly and Worth return in your TV ads?
At this stage, we don't plan to use Woolly and Worth in our advertising campaigns
Is Woolworths.co.uk owned by the same people that ran the stores?
Woolworths.co.uk is now owned by Shop Direct Home Shopping Limited.
Yes. We are planning to bring the Ladybird range back to you in the summer when we launch our Woolworths.co.uk site.
I'm afraid it's too early to say whether we will be stocking these.
At this stage, we have no plans to bring back the Worth It range. However, we do plan to bring a big variety of great value family products.
At this stage, we don't plan to use Woolly and Worth in our advertising campaigns
Woolworths.co.uk is now owned by Shop Direct Home Shopping Limited.
Are you bringing back Pic n' Mix?
A very popular question! We are looking at how we can bring Pic n' Mix back to you!
Will you eventually be updating the Pic n' Mix to include bananas and shrimps?
We will do what we can to make sure these are available to click and mix and keep you informed here on WooliesHQ.
A very popular question! We are looking at how we can bring Pic n' Mix back to you!
We will do what we can to make sure these are available to click and mix and keep you informed here on WooliesHQ.
Are you bringing the Ladybird clothing range back?
Yes. We are planning to bring the Ladybird range back to you in the summer when we launch our Woolworths.co.uk site.
Yes. We are planning to bring the Ladybird range back to you in the summer when we launch our Woolworths.co.uk site.
Will you be re-opening the Woolworths stores?
No, our plan is to run the business online. However, we do hope to offer you the products Woolworths is famous for.
Will I be able to send / receive items via BFPO (British Forces Post Office)?
We certainly hope so and we are looking into how we can offer this service.
Will the Channel Islands be able to shop at the new site?
Yes, we are delighted to say that we will be able to offer shopping from our Woolworths.co.uk site to our customers in Jersey & Guernsey.
What do I do if I have Woolworths shares?
If you have any shares in Woolworths we advise you to contact the administrator Deloittes by email. woolworthsplc@deloitte.co.uk
Will you stock CD Storage boxes?
I'm afraid it's too early to say whether we will be stocking these.
When will you launch online?
We've launched! Woolworths.co.uk went live on 25th June 2009.
I bought a product from Woolworths retail and it is faulty. Who should I contact to return it? Am I entitled to a refund?
Please contact Deloitte, the administrators, regarding your gift cards. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
Who can I contact about charity partnerships?
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
When will you launch online?
We've launched! Woolworths.co.uk went live on 25th June 2009.
I bought a product from Woolworths retail and it is faulty. Who should I contact to return it? Am I entitled to a refund?
Please contact Deloitte, the administrators, regarding your gift cards. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
Who can I contact about charity partnerships?
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
Do old Woolworths staff get a discount?
Sorry! But we are not able to give ex-Woolworths employees a discount but we do promise to bring you lots of great value items.
Who should I contact regarding references for past employers?
I am sorry but we are not able to give references for ex-Woolworths employees. Please contact Deloitte, the administrators. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
Do you plan to stock arts and crafts material?
Will I be able to buy from the USA?
Sadly, we cannot deliver orders to the USA
Do you offer pay on delivery?
I'm afraid we only accept payment at the point of order.
Do you plan to sell pack lunch boxes and drinks cups?
We do not currently sell lunch boxes but hope to have some available soon.
Who should I contact regarding my pension with the previous owners of Woolworths?
Please contact Deloitte, the administrators. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
Who can I contact about charity partnerships?
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
No, our plan is to run the business online. However, we do hope to offer you the products Woolworths is famous for.
We certainly hope so and we are looking into how we can offer this service.
Yes, we are delighted to say that we will be able to offer shopping from our Woolworths.co.uk site to our customers in Jersey & Guernsey.
If you have any shares in Woolworths we advise you to contact the administrator Deloittes by email. woolworthsplc@deloitte.co.uk
I'm afraid it's too early to say whether we will be stocking these.
We've launched! Woolworths.co.uk went live on 25th June 2009.
Please contact Deloitte, the administrators, regarding your gift cards. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
We've launched! Woolworths.co.uk went live on 25th June 2009.
Please contact Deloitte, the administrators, regarding your gift cards. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
Sorry! But we are not able to give ex-Woolworths employees a discount but we do promise to bring you lots of great value items.
I am sorry but we are not able to give references for ex-Woolworths employees. Please contact Deloitte, the administrators. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
Sadly, we cannot deliver orders to the USA
I'm afraid we only accept payment at the point of order.
We do not currently sell lunch boxes but hope to have some available soon.
Please contact Deloitte, the administrators. They can be contacted by emailing woolworthsenquiries@deloitte.co.uk.
In the first instance please send your charity partnership questions to CorporateCommunications@shopdirect.com
